DDN Appliance Repair LogoDDN Appliance Repair

Privacy Policy

Last updated: July 22, 2025

1. Introduction

DDN Appliance Repair LLC (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights related to your personal information when you visit ddnappliancerepair.com (“the website”) or use our services.

2. Information We Collect

  • Contact Information: Name, address, phone number, and email address provided via our booking form or phone calls.
  • Service Details: Appliance type, brand, service address, preferred date/time, and problem description.
  • Payment Data: Limited billing information (e.g., last four digits of card number) processed securely by our payment providers.
  • Website Usage Data: IP address, browser type, pages visited, and other analytics automatically collected via cookies (see Cookies Policy).

3. How We Use Your Information

  • To schedule and deliver appliance repair services.
  • To contact you for appointment confirmation or follow-up.
  • To process payments and send invoices.
  • To improve our website, products, and customer experience.
  • For marketing communications (only with your explicit consent).

4. Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

  • Performance of a contract (service bookings).
  • Legitimate interests (website security, service quality).
  • Compliance with legal obligations (tax, accounting).
  • Consent (marketing emails, optional cookies).

5. Data Sharing and Disclosure

We do not sell your data. We may share information with:

  • Service Providers: Technicians, payment processors, and email platforms under confidentiality agreements.
  • Legal Authorities: When required by law or to protect our rights.

6. Data Retention

We keep personal data only as long as necessary for the purposes outlined in this policy or to comply with legal obligations (typically 5-7 years for tax records).

7. Your Rights

You have the right to:

  • Access, correct, or delete your personal data.
  • Object to or restrict data processing.
  • Withdraw consent at any time (for marketing emails).
  • File a complaint with your local data protection authority.

To exercise any of these rights, contact us at contact@ddnappliancerepair.com.

8. Security Measures

We implement industry-standard safeguards—including encryption, firewalls, and access controls—to protect your data from unauthorized access, alteration, or disclosure.

9. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal data from minors.

10. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised “Last updated” date.

11. Contact

For questions about this Privacy Policy, email us at contact@ddnappliancerepair.com or write to DDN Appliance Repair LLC, Orlando, FL, USA.